Shipping policy
Tracked shipping
We ship to the United States and the other destinations available at checkout. Shipping rates and order thresholds are set in USD:
- Expedited Tracked Shipping (5-9 Business Days): $4.99 USD for orders from $0.00 to $49.99 USD.
- Free Tracked Shipping (5-9 Business Days): free for orders of $50.00 USD or more.
The threshold is based on the eligible merchandise subtotal after discounts, excluding shipping and tax. When you shop in a supported local currency, Shopify displays the converted shipping charge and applicable threshold at checkout. Review the final charge before payment. The two services have the same estimated transit time; the free option applies to qualifying order values.
Processing and estimated delivery
- Order processing: 1–3 business days before dispatch.
- Tracked transit: 5–9 business days after dispatch.
- Estimated total: 6–12 business days from order placement.
Business days mean Monday to Friday, excluding applicable public holidays. These are estimates, not guaranteed arrival dates. Customs clearance or unexpected carrier delays can extend delivery. If an unexpected delay affects dispatch, we contact you with an updated estimate and the option to cancel for a full refund before shipment.
Available destinations
United States, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Chile, Colombia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Kuwait, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates and United Kingdom.
Any applicable sales tax is displayed before payment. Import duties or local import taxes, if assessed by the destination authorities and not collected at checkout, are the recipient’s responsibility.
Confirmation and tracking
After dispatch, we send a shipping confirmation with a carrier tracking number. Check your inbox and spam folder. Tracking scans may not appear immediately after the label is created. Use our Track Your Order page, or email support@asemore.com if the number is missing or does not work.
An order may arrive in separate parcels. If this happens, we provide tracking for each dispatched parcel and do not add an unapproved shipping charge.
Changes or cancellations before dispatch
Contact support@asemore.com as soon as you need to correct an address or cancel. Requests can be made at any time before dispatch. We confirm whether a change is still possible. An accepted cancellation before dispatch receives a full refund, including shipping charges, within 5 business days to the original payment method.
Delayed, lost, damaged or incorrectly delivered parcels
If the delivery estimate has passed, tracking has stopped, or a parcel is marked delivered but you have not received it, contact us. We respond within 24 hours, investigate with the carrier and keep you updated. You do not need to resolve the carrier claim yourself.
If a parcel is lost or delivery cannot be confirmed, we provide a replacement or a refund according to your preference. Damaged or incorrect items are covered by our Return & Refund Policy, with no return-shipping charge for our error or a product fault.
Nothing in this policy limits rights that cannot be excluded under applicable law. Asemore is operated by Primasnova LLC. For help, email support@asemore.com or use Contact Us.