Refund policy
60-day returns with free return shipping in the United States
You may request a return for any item within 60 calendar days after delivery, including if you change your mind. You can request a return immediately after delivery; there is no waiting period.
Start a return
- Email support@asemore.com or use our Contact Us form. Include your order number or the email address used for the order and tell us which items you want to return. A reason is helpful but is not required for a change-of-mind return.
- We respond within 24 hours and provide return instructions, the correct return destination and a prepaid US return label within 2 business days.
- Pack the items securely and send them using the provided label within 14 calendar days after we send the label. If you need more time, contact us for an extension. Keep your proof of drop-off.
Contact us before posting a return so we can provide the correct destination. Do not return items to the sender address on the parcel or to our business mailing address unless we specifically confirm that address in your return instructions.
Eligibility and return costs
All products currently sold by Asemore are eligible for the 60-day return policy. Items opened or reasonably tried for their intended purpose are accepted. Include the product, supplied accessories and any remaining contents where applicable. Original packaging is helpful but is not required.
US returns are free for change of mind, damaged, defective or incorrect items. We provide the prepaid label; there are no restocking fees, handling fees or deductions for return postage. Contact us before purchasing your own return postage so we can arrange the prepaid service.
For an order delivered outside the United States, the customer pays change-of-mind return postage. Asemore pays reasonable return postage for defective, damaged or incorrect items; contact us to arrange a prepaid label or agree the reimbursement before shipping.
Damage caused by misuse or deliberate damage are not covered as product defects. This does not exclude an item that arrived damaged, incomplete, faulty or different from its description, or affect rights provided by applicable law.
Refund amount and timing
For a change-of-mind return, we refund the full price paid for the returned items, including applicable tax. Original outbound shipping charges paid for an otherwise correctly delivered order are not refunded for change-of-mind returns unless required by applicable law. No outbound shipping charge is deducted when the original shipping was free.
For damaged, defective, incorrect or missing items, we arrange a replacement or a refund according to your preference. A refund includes the affected item price, applicable tax and the shipping charges attributable to that item. No return fee applies.
We inspect a return within 2 business days of receipt and issue the refund to the original payment method within 5 business days of receiving the return. We email you when the refund is issued. Your bank or payment provider may then take additional time to display the credit. If the credit has not appeared after 10 business days from our refund confirmation, contact us so we can help trace it.
Damaged, defective or incorrect items
Contact us as soon as you notice a problem. Photos can help us resolve it, but a 72-hour reporting deadline does not apply. We will not require you to pay return postage for our error or a product fault. We may arrange a refund or replacement without requiring the item back; we will confirm the instructions in writing.
Cancellations and address changes
You may request a cancellation or address correction at any time before dispatch by emailing support@asemore.com. There is no cancellation fee. We confirm whether the parcel has already been dispatched. For a cancellation accepted before dispatch, we refund the entire order, including any shipping charges, to the original payment method within 5 business days. If dispatch has already occurred, the return policy remains available after delivery.
Delivery problems and your rights
If a parcel is lost in transit, or an order is not delivered, contact us. We investigate with the carrier and provide a replacement or refund if delivery cannot be confirmed. A tracking scan marked delivered does not automatically close your claim; we will review the circumstances with you. See Shipping Information for delivery assistance.
Business days mean Monday to Friday, excluding US public holidays. This policy does not limit any consumer rights that cannot be excluded by applicable law.
Asemore is operated by Primasnova LLC. Questions or return requests: support@asemore.com.