Contact information

Contact Asemore

For product questions, order support, shipping issues, cancellations or returns, email support@asemore.com or use our Contact Us form.

Customer support is available 24/7. We respond to enquiries within 24 hours. If you have not received a reply, check your spam folder and contact us again using the form or email.

Help us locate your order

Include your order number or the email address used at checkout, the items concerned and a short description of your request. Photos are helpful for damaged or incorrect items. Do not send card numbers, passwords or other sensitive payment details.

Returns and cancellations

All current products have a 60-day return window from delivery. US return shipping is free, with no restocking fee. We provide the return destination and prepaid label within 2 business days of your request. Read our Return & Refund Policy for full instructions.

Request cancellations or address corrections at any time before dispatch. We confirm whether the order has already shipped. Accepted cancellations before dispatch receive a full refund, including any shipping charges.

Delivery and tracking

Tracked shipping costs $4.99 USD for orders below $50 USD and is free for orders of $50 USD or more. See Shipping Information for processing and delivery estimates, or Track Your Order for tracking help. Contact us directly for a late or missing parcel.

Business information

Asemore is operated by Primasnova LLC, a US limited liability company.

Business mailing address: 1209 MOUNTAIN ROAD PL NE, STE N, ALBUQUERQUE, NM 87110, United States.

This is our business mailing address, not an automatic return destination. Contact us for the correct return address and prepaid label before posting a return.